Users' Satisfaction with Library Resources and Services in Digital Environment

case study of Pachhunga University College, Aizawl

Abstract

User satisfaction is the main objective and purpose of every library and library professional. This study sought users' satisfaction with library resources and services of the UG students of Pachhunga University College Aizawl. The present study aims to identify the frequency of library visits, to degree the contentment level of library users with library resources and services, recognise the preferred information sources of users, and identify the challenges encountered by users in gathering their information. The study adopted a survey method of research using a questionnaire as a research data collection tool and a structured questionnaire
was distributed to 80 library users randomly and received a total of 70 responses from the respondents. Results revealed that the majority of the respondents preferred text books for their source of information, and were highly satisfied with their textbook but most of the respondents were not satisfied with the services and facilities like reprography, poor internet connectivity, seating capacity and respondents also suggested to provide drinking water in the library. Based on findings, it also included some suggestions and recommendations hoping that it will be fruitful for library professionals to improve their service quality and increase user satisfaction.