KUMAR, P. K. S. Service Quality Audit (SQA) in Libraries: a case study of Kerala University library. College Libraries, [S. l.], v. 38, n. II, p. 64–75, 2023. Disponível em: http://collegelibraries.in/index.php/CL/article/view/114. Acesso em: 25 dec. 2024.