Customer Satisfaction on Library Services of Barasat College Library, West Bengal

An Evaluative Study

Abstract

This study examines the students' levels of satisfaction with library services at Barasat College Library, West Bengal. This study uses a structured questionnaire method. It collects data from 873 respondents and analyses the filled-in data from the questionnaire using a Likert scale. The study shows that both categories of users, male and female students, primarily use the library to read and borrow books. The results reveal with the similar pattern in resource distribution, circulation service, or staff availability among the student categories, but notable differences exist in opinions concerning the internet service as well as library infrastructure. The male students expect more on the issue of accommodation with more seats, high-speed internet, and air conditioning, whereas female users are relatively more concerned on Bengali version books and drinking water. The study reveals that the library should consider the varying perceptions and desires of each user's category.