Users' Satisfaction with library facilities and services in Government B.Ed. College libraries in West Bengal
a study
Keywords:
Academic Libraries, B.Ed. College Libraries, College Libraries, Learning Resource Centre (LRC), Library Facilities, NCTE, User Statisfaction, User Survey, WBUTTEPAAbstract
This study revealed the user satisfaction with library facilities and services provided in the six fully Government B.Ed. College libraries in West Bengal are affiliated with National Council for Teacher Education (NCTE). A survey was conducted through a structured questionnaire to know the opinion of users. Few primary, as well as secondary literature, were reviewed to find out the user's response regarding various facets like library facilities, collections, services, staff, etc. From that study, it was found users visited the library mainly for lending and reading books. It was revealed from the study that as far as 'overall satisfaction' of users' was concerned there is scope for further improvement. It was felt that it is very much essential to improve and modernize the library facilities and services in those college libraries to increase the satisfied user. This study will certainly help to understand the present status and condition of B.Ed. college libraries in West Bengal and will help to identify the areas where improvement is required.
