Awareness and Satisfaction of Users towards RFID based Circulation System

a study

Abstract

Radio Frequency Identification (RFID) technology has entirely transformed library management systems, providing effective and automated solutions for various operationsrelated activities. RFID technology has allowed libraries to increase security and enable highspeed inventory management by automating material handling, lowering data input errors, optimising customer service, and updating records more efficiently.As the use of RFID systems becomes prevalent, understanding user awareness and satisfaction has become crucial for libraries. This work attempts to understand the aspects of using Library circulation services in an RFID environment. The findings reveal that a considerable number of users are familiar with these technologies and their advantages while using the library circulation services. Nevertheless, there are still individuals who are hesitant to utilise services because they are not familiar with this technology. The findings also unveiled the need to organise training and user engagement programmes while implementing technology-assisted services, which is crucial in shaping user satisfaction and awareness.