Assessing Government Polytechnic College Libraries in Darjeeling and Kalimpong Hills

a user satisfaction survey

Abstract

The present study was conducted in two government polytechnic college libraries presented in Darjeeling hill and one in Kalimpong hill ofWest Bengal and it aims to give the overall picture including their establishment, staff strength, types of users, organisation and automation, collection, services and resources etc. It also aimed to analyse the users' satisfaction with the resources, services and facilities provided by the library. The survey research method using structured questionnaires was adopted for the collection of data from the library and its users. The outcome of the study will give a clear picture of the present scenario of government polytechnic college libraries in Darjeeling and Kalimpong hills and helps the library staff to know about users' viewpoints and expectations towards the library which ultimately helps to improve the services and resources of the library and also helps library staff to adopt various measures to satisfy library users in near future.